See below for our tech specs and the most common questions asked by customers about our hidden pool covers; they include both our manual and powered systems. If you can’t find what you’re looking for, get in touch with the Aussie UnderCover team for more information. Our systems are available Australia-wide, from Nowra, Shoalhaven, Sydney, and Adelaide to Melbourne, Brisbane, Darwin and Perth.
Yes. Intermediate handyman skills required. The installation instructions are very detailed providing a step-by-step process with photos and plans. Phone support is available to answer any questions. We can also assist with the planning, sizing calculations and installation guidance.
Directly behind the copers if possible, but it can be anywhere up to 1.5m comfortably. It can be further away but you will need to extend the cover connection ropes. The further away the system is set the heavier the cover will seem.
No. When you order the system, we ask for the thickness and sqm weight of your tiles/pavers. We use this information to calculate the correct gas struts that will open and close your lid with ease. The gas struts can also be swapped out for heavier or lighter struts if necessary.
We recommend any outdoor flexible adhesive e.g., Armourflex
No. Wet laying tiles on a grout bed will add too much weight.
Yes, you can grout the finished tiles if required.
Standard hardwoods or aluminium decking, 23mm Modwood / Ekodeck or another composite decking, up to 35mm thick.
The system is size adjustable. You can line up the lid to your copers. The mechanism needs a minimum of 250/300mm past the waterline. The other end is generally the same but it can be reduced. 100mm is best if space is an issue but it can be flush if there is a wall.
To work out which size will work for you, do the following:
Pool water line width – coper overhang + coper width
e.g., 3.0m – 0.06m + 0.8m = 3.74m
Medium kit
e.g., 3.0m – 0.03m + 0.4m = 3.37m
Small Kit
No, it is best to leave the base open and have a drainage pipe covered by gravel.
At present this is not an option as we cannot assess the weight of the finished material and the lid will flex and crack. If using concrete or a similar product, you can pre-form your own 20mm thick tiles which are then glued onto the lid frame. In this instance, we can provide the kit for installation and get the “tile” size and weight information after they are made. It is also possible to use a sprayed concrete finish on our lid frame.
You pool cover is meant to collect dirt, leave, and foreign objects before the get into your pool. If your cover has debris on it, it is best removed prior to winding if possible. Scoop up most of the debris. You can then hose it off while winding, there are also good cover cleaning products available, and/or you can pick up the end before the debris falls into the pool (this is what we do).
With someone to assist you, wind the cover in most of the way, then grab each corner of the cover, lift it out of the water and fold it over onto your pool deck area. Continue to wind the cover in until you can access the debris and remove it.
A powerpoint is required for the transformer and this should be installed by an electrician and a conduit run to the location of the motor/gearbox. Once you have the powerpoint, the Power21 system is 24V and can be installed without an electrician. All the electrical cable required is provided with the kit. 5m is included as standard but this can be extended up to the length required for your situation, just let us know.
Whatever look you’re going for, our pool covers will blend in seamlessly with your pool surrounds. For easy integration, we provide the frame for the pit lid and your existing materials can be used to cover. Simply provide us with a description of your covering—whether you’re using timber, tiles, or another material—including the dimensions (LxWxH and m2 weight or weight per tile).
Additional specs:
Prorata Warranty
(back to base in Nowra NSW)
All parts must be maintained (refer to Maintenance Guide).
Please thoroughly review the Maintenance Guide and request the Troubleshooting Guide prior to requesting warranty support. If you have used an installer or Dealer, please contact them first.
Parts repair or replacement as determined by Aussie UnderCover. If a fault can be identified remotely, we will send replacement parts, otherwise the affected part or unit must be returned for testing. Postage/freight costs must be paid by the customer. The warranty covers replacement parts and/or back to base repairs.
Exclusions
Subject to the Australian Consumer Law, the Warranty does not apply to any products sold as seconds, floor stock, repaired products or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, the Warranty will not apply if:
Additional Exclusions – Custom Made Items
Pool Covers
Warranty claims on pool covers can be processed by Aussie UnderCover but the warranty is the responsibility of the cover supplier. While we will assist where possible, claim assessments and outcomes are out of our control.
How to make a claim
To claim under a warranty or a consumer guarantee, you must notify Aussie UnderCover by email to sales@aussieundercover.com.au. You must include photos and/or video of the faulty product.
Before a claim will be processed we require proof of purchase from you (the sales docket receipt or another acceptable form of proof of purchase).
If you are requested to return the product to Aussie UnderCover for inspection/repair, you must complete an RMA (Return Merchandise Authorisation) and you will need to arrange and pay for the transportation of the product to the address advised by Aussie UnderCover.
If Aussie UnderCover determines you do not have a valid claim, you must reimburse Aussie UnderCover for any transportation costs that Aussie UnderCover may have paid and any return transportation costs.
Aussie UnderCover will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy will be made available to you. Any other repair or refund is at the sole discretion of Aussie UnderCover.
From time to time, we may determine it necessary to forward the product to a third party or a repair agent and liaise with them before approving a claim.
This warranty is non-transferable and is valid only for the original purchaser with proof of purchase.
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